Refund policy

Here's your updated Return & Refund Policy with all instances of "Gavyamart" replaced by "Gwalika":

Return & Refund Policy

RETURN POLICY

  • Return requests for the products need to be initiated within 7 days from the date of delivery.
  • Any breakage-in-transit & lost parcel requests need to be initiated within 2 days from the date of delivery.
  • Payment refunds are applicable only in case of damaged products or incorrect product delivery, and only for Prepaid Orders.
  • No refund is initiated for COD orders.
  • Returns and replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than ordered), or damaged products are received by the customer.
  • No returns are accepted for any freshly milled grocery and fresh milk items.
  • The refund decision will be made only once the product has reached back to us and after thorough investigation.

EXCHANGES:

Only size exchanges are allowed. Items can be exchanged for a similar or different size.

Return Intimation:

You can Email Us at info@gwalika.com within 7 days from the date of delivery. The details of the return (Order number, courier docket No or AWB No, and reason for return) should be shared with the Customer Support by email.

Guidelines for a valid return:

  • Product, if any, should be in original condition
  • Box should be retained and returned

All products sold on Gwalika Shop are 100% genuine. We understand how much you value your every purchase. We are committed to making your shopping experience a delightful one.

CANCELLATION POLICY

An easy cancellation process is available for all our esteemed customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded.

You can cancel an order in easy step:

Please note that the complete order needs to be cancelled. We do not accept partial order cancellation requests. Cancellation charges of Rs. 250 will be charged after order is completed/shipped.

REFUND POLICY

  • Refund is provided for only Prepaid Orders, not for COD Orders.
  • Your refund will be initiated by us within 2 business days of receiving the refund request and authorization.
  • Your refund is estimated to be credited in the account (used for order payment) between 4-8 days after initiating the refund.
  • Please note: The actual account credit timing depends on banks, payment gateways, and couriers (for cheques).
  • Shipping charges and restocking fees will be deducted from refunds.

MODE OF REFUND

For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products), the refund amount will be credited back into the same account (online banking, credit card, debit card) used for the purchase.

CUSTOMS & DUTIES – FOR INTERNATIONAL ORDERS

Customs and duties (if any) are charges that may be levied by customs officials of the destination country. All such charges (if any) are to be borne by the receiver.
Customs clearance (if any) is the buyer's responsibility. We cooperate as much as we can for all our shipments. 99.9% of our international parcels reach our customers without any hassle. Any returns will attract restocking & shipping fees.

Gwalika reserves the right to change/add/amend the Return & Refund Policy without notice.